Returns and Refund

Although each measure is taken to make sure your product reaches you in a fine condition, sometimes matters can be damaged in transit.

We are glad to provide refunds for broken or faulty items.

If you acquire your package and it is damaged, or you find your goods are by hook or by crook faulty, please electronic mail us at famina@sustenancefood.co.nz with your details. An image of your concern would be extremely helpful.

Once we receive a photo of your inaccurate item we will change it or refund it.

If you have acquired the wrong order please let us know as soon as it arrives and we will exchange it.

Please choose your items carefully as for customer safety, we do now not offer returns, exchanges, or refunds on our products outdoor the above instances because of attainable for cross-contamination and allergen controls.

You can cancel your membership subscription at any time from your Nourish & Thrive account, however, all pre-paid membership prices are closing and non-refundable. If you want for us to manually cancel your membership, please observe that we will want 14 days note to do so.

The rate of the Goods shall be that stipulated in Sustenance Food’s present-day List Price on Sustenance Food’s internet site inclusive of all applicable taxes. The Delivery Date of the goods bought shall be intimated by using SF solely after successful acceptance of the provide to buy any items/product and the identical shall be intimated to the customer The delivery of items may additionally or may additionally now not be free of charge and the same shall be a concern to sure prerequisites stipulated from time to time via SF.

Sustenance Food reserves the right to decline any order/s if the veracity of the patron is suspected or any incomplete order/s or for the cause of non-availability of goods. Sustenance Food shall not be accountable to any individual for any loss or injury or any claim if any order/s is declined for any reason.
Should there be an error in the description or price of items in the catalog/web site, Sustenance Food reserves the proper to provide goods at the right fee and the client shall be certain to pay the right price. The buyer shall not cancel the order or no longer accept the shipping of the goods. In case of charge variation, SF shall test with the client before hand confirming the correct fees earlier than finalizing any order.

SF accepts no legal responsibility for any blunders or omissions on behalf of itself. The address at which transport of the product ordered by using buyer/user are to be made ought to be right and suitable in all respects, SF shall not be accountable for lengthen in transport for incomplete address.
It is specially knowledgeable that solely after the receipt of fee from the Buyer/ user, SF shall arrange for the shipping of the product to the recipient at the transport tackle provided via the Buyer/user. Any and all orders positioned with the aid of buyer/user on this Site are an association dedicated to buying and you are obligated to whole the transaction and no longer contest it in any way.

Before setting an order buyers/users are advised to check the product description carefully.

Sustenance Food warrants that the Goods will at the time of delivery correspond to the description given with the aid of Sustenance Food or else will get approval by way of the customer for any change.

Sustenance Food shall no longer be accountable for any direct loss or damage suffered by means of the Buyer howsoever caused, as an end result of any negligence, breach of contract or otherwise in excess of the fee of the Goods ordered.

Sustenance Food shall now not be liable beneath any occasions to the Buyer or any third-birthday celebration for any oblique or consequential loss of profit, consequential or other financial loss suffered by the Buyer howsoever caused, as a result of any negligence, breach of contract, misrepresentation, any failure to meet any estimated shipping date or otherwise.