SHOPPING INFORMATION

Delivery charges for orders from the Online Shop?

If it’s more then $100 then it’s free shipping. And for less than $100 then it depends on regular shipping charges

How long will delivery take?

It will take 4 to 5 Days.

What exactly happens after ordering?

We arrange your product then pack it and ship it to your address.

Do I receive an invoice for my order?

Yes, you can check the order on the order page and print that and you will get an invoice on your E-mail also.

My order hasn’t arrived, what shall I do?

Please send us an email at sales@sustenancefood.co.nz quoting your order number and we will contact the transport provider to find out when your order will be delivered.

PAYMENT INFORMATION

When the order payment is taken of my bank account?

When you will Place an Order then after a few hours it will reflect to your bank account.

What is wishlist?

Wish List you can keep your favorite products and order them a letter.

What should I do if I receive a damaged or wrong product?

if you receive any damaged item then contact us within 48 Hours. So we will inform you of the following steps you have to take.

Can I change or cancel my order?

YES, We charge 20% Restocking Fees on Cancel order.

What is "package tracking" in my orders?

You can track your order and get the latest update on your orders.